This happened from out of the house, car no matter where we went. The Cardholder Agreement is linked under the. You can get texts and emails when a bill is due, if a transaction is approved or denied, and when any changes are made to your account. I was ready to stop my T Mobile service after 30 plus years but because of him, I am still a customer. El error de uno de sus empleados me mantuvo un dia entero sin servicio.
Additionally, when they call, instead of reading my contact history they simply ask me is I would like to pay the outstanding balance. The Cardholder Agreement can be found and on the home page. I know for a fact, even in India, there are managers on every floor, on every shift, and they have to be able to get in contact immediately when their call lights go off. Yes, Im aware that is partly my fault. Worst experience I have ever had with a cell phone. Its really a high time for them to look into their billing system, nothing is synchronized. We received a letter yesterday saying they were not going to waive the fees and that I need to pay for 2 months of service.
Customer Service and Supervisors are Childish,whimsical and they purposefully drop calls and puts you on hold. At the same time, the sales reps were expected to stand at their computers which were too low to be ergonomically safe, causing them to hunch over to do their work. I had an issue with the service twice and neither of them meet my minimum requirement. Was told I would receive credits for 2 iphone 6 we have on account. I am sure if T-Mobile continue to ignore the concerns of its customer they will be extinct in the near future. The service rep Cassandra told me that there were no notes to the effect in my account.
I have never been so frustrated dealing with Customer Service actually the Lack of it! T-Mobile has no respect for active duty military families. I left that store immediately and will never, ever go back. By the way, want to know the secret to our awesomeness? This is over a year now and still getting charged for it. We did stumble upon the email address, executiveresponse t-mobile. They received my payment for July on 8-10 and on August 16th I cancelled my service with Tmobile.
A man named Mark-145 wanted to know if Blair my Husband was at this number. One lost customer will cover what they stole from me! I have been a T-Mobil costomer for 13 years. I am comming up on an upgrade for my phone. It was to years of continual arguments with who they called customer service. I had to pay someone to take me over to st.
Gave details, but still no further. How does the 10% back feature work? If not, on all operating systems. What on earth is wrong with your company? The Card will no longer be accepted at participating clinics and any value remaining after the valid thru date will no longer be available for use. Truly, disrespectful to a customer who has every right to be upset with T-Mobile — Customer Service — Management and to do it in a store front with customers in the store was completely out of line. I cancelled my OnStar and use this exclusively as a much better solution, with way more features than I could get from OnStar in my 2010 Saab and 2008 Audi. Please do us a solid and email us at feedback moj. They cashed the checks for which I have copies.
Then the supervisors are a disloyal staff to clientele. I recently ended our service with T-mobile after about 9 years. S while I am currently assigned in Kuwait for duty. If they had taken cared of it the first time I would have been so happy today but was not I felt like I was being a liar, and played. Read the notes that should have been made from past phone calls. There was another customer in the store and this was so embarrassing. The phone I sent to you had both the battery and the back on it.
I was in tears because she was laughing as she said this. Real nice of them considering we had such rotten service for 2 years. I have spoken with numerous service representatives and also with the billing dept. Her mom has heart problems and i have a little thing called colon cancer. One hand does not know what the other does. Every time I have had to get a broken phone replaced or I upgraded to a better phone my T-Mobile bill goes up.
T-mobile thinks they are slick but in reality T-mobile is lame. When Roger is on duty, he represents T-mobile. But hey as I am a direct tv customer I will end up getting it free if I stay 30 Months. Many months ago I stopped all international and have a pin number on it removed so it cannot be used for any toll calls or charges. Your customer service is the worst I have ever experienced.